TERMS OF USE

1. Preamble
Welcome to the website www.thehippoandthedonkey.com the online store for the promotion and sale of our company’s products, under the name “PAPATERPOU ANASTASIA of KOSMA” and the distinctive title “The hippo and the donkey”, which is Greek, located in Kastoria, 3, Thiseos street, T.K. 52100, has a Tax Registration Number (TIN) 131353339, is subject to the Tax Office of Kastoria and will hereinafter be referred to as “the company” for the sake of brevity.
The present website aims to provide direct information about its (mainly handmade) products, giving the opportunity for remote online ordering, as well as interactive communication between visitors and the company, through commenting and expressing their preference for specific items, so that by using social networking applications we can be closer to you and your wishes and needs.
Contact details of the company:
Thiseos 3, Kastoria, P.C. 52100
Tel: 6932564595,
E-mail: [email protected]

Before you enter our online store and make use of its services, we encourage you to take some time to carefully study and consult the following terms and conditions.
Make sure that you agree to the following terms and conditions because your further use and browsing of www.thehippoandthedonkey.com implies your express and unconditional consent and agreement with them. The user who visits the website acknowledges that he/she has read these terms, agrees with them and undertakes to comply with them, both in the context of the contract established by accepting them and in the context of his/her general obligation to comply with the law.
In addition, please note that the company freely modifies the terms of use of the website without notice to the users/members. These modifications are binding on the user/member, provided that they are posted online and form an integral part of the present. Therefore, users/members are recommended to read the terms of use regularly in order to be informed of any changes in their content.
The company may, at any time, terminate, change, suspend or discontinue any individual function of the website including the availability of services, presentation or description of any product or service.

2. Corporate liability and its limitation:
The company is committed to the reliability, accuracy and validity of the information provided on the website, regarding the products and services presented on this website, subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in operation or due to reasons of force majeure.
The company cannot guarantee the availability of the ordered products. However, in each case of a user/member order, we are committed to inform immediately and in a timely manner about the availability or not of the products/services and the expected time of their delivery/provision by displaying relevant indications or by informing those who contact the user service department (tel. 6932564595, e-mail: [email protected]). It goes without saying that the company reserves the right to reserve the time of delivery/provision of its products/services in cases of force majeure (e.g. bad weather conditions, strikes, Covid-19 type epidemics, etc.)
Also, the company is not responsible for any technical problems that may occur to users when they attempt to access its online store and are related to the operation or compatibility of their own infrastructure or the use of the website.
Finally, the company has no responsibility for acts or omissions of third parties and in particular for unauthorized interventions in the website maintained by it, in the products and/or services and/or information available through the latter, as well as for the coverage of third party claims of any nature that may arise in connection with the use, copying or falsification of the website or its contents by third parties not authorized by the company.

3. Intellectual property rights:
The company, under the terms and conditions set forth herein and all applicable laws and regulations, grants to users/members a non-exclusive, non-transferable, personal, limited right to access and use the website and its content elements. It also brings to the attention of users/members that the majority of the items displayed on it are products of personal creation and therefore intellectual property. Therefore, this license does not constitute a transfer of any rights to the content of the website, nor does it give the right to copy the products and reproduce their display, and is subject to the following restrictions:

• the user/member must comply with all copyright and other proprietary notices, and
• the user/member may not modify the website and its elements in any way or reproduce or publicly display, or distribute or otherwise use the website and its elements for any public or commercial purpose.

In particular, all contents of the website, including trademarks, logos, texts, graphics, images, photographs, products and software, are the property of the company or their respective creators and are protected by Greek and International Law. Furthermore, the design and presentation of the website, as well as its settings are also the property of the company. Any copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works or misleading the public about the actual provider of the aforementioned website content is prohibited. Any reproduction, republication, re-publication, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of the company or any other legal owner of the aforementioned copyrights. The appearance of the above content on the website cannot in any way be construed as a transfer or assignment of a license or right to use any of the above elements.

4. Limited license:
In any case and without prejudice to the above, the user/member has the possibility to inform third parties (indicatively via e-mail, facebook, twitter etc.) about the products/services available through the website, but without misleading them as to their source of origin. In addition, you may retrieve and view the content of the Site on a computer screen, store such content in electronic form on a disk (but not on any server or other network-connected storage device), or print a copy of such content for your own personal, non-commercial use, provided that you keep intact any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the material or content on the Site without our permission.

5. Safeguarding personal data:
The personal data of the users of our website are used in accordance with the provisions of Law 2472/97 on the “Protection of the individual from the processing of personal data”. By registering/declaring your data, such as your full name, e-mail address, home address, telephone number, etc., you provide your consent to their collection and processing by the company to the extent strictly necessary to serve the purpose of their collection, but otherwise these data are guaranteed as confidential. The company recognizes the importance of complying with all necessary legal procedures related to the security of personal data, as well as electronic transactions, and has taken all necessary measures, using the most modern and technically advanced methods, to ensure maximum security. The data kept in the file may be communicated to the competent judicial, police and other administrative authorities at their legitimate request and in accordance with the legal provisions in force at the time. The user has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided for in Articles 11 to 13 of Law No. 2472/1997.
For further information on how to ensure privacy and how to safeguard and protect your personal data, please contact and carefully read the privacy policy (link) of our website.

6. Purchase of products/services:

6.1. Transaction terms:
Our Website operates in accordance with the provisions of L. 2251/1994 on “Consumer Protection” as well as in accordance with the provisions of Decision Z-1 496/2000 on distance marketing of goods and services. The use of the services of the Website does not entail any additional charge beyond the current tariff regime for general internet access paid to the relevant third party providers only. Our online store has a variety of products and provides a variety of services related to our subject. For your convenience, we have divided our products and services into categories, while at the same time through the search engine you can be guided directly to the product or service you want.
The company reserves the right to reserve or refuse to execute orders, as long as it notifies within a reasonable period of time the reasons for the reservation or refusal. In the event of any problem, complaint, observation, etc., arising during the use of the Website, the user must immediately inform the company.

6.2 Product description:
The company makes every effort to present in its online store with the greatest possible accuracy the products available from it and their essential characteristics, as well as to accurately depict the actual colors of the products displayed. However, the company is not responsible and does not guarantee the absolute accuracy of the representation of the colours of the products on the screen of the user’s computer or smartphone-tablet as this depends on the characteristics of each device. The price of each product is indicated next to it. The prices include the legal VAT. The company reserves the right to adjust prices without notice.

6.3 Choice of products/services:
As you can see when browsing our online store, some of our products and services are currently not available through our website, and for this reason we encourage you to contact us in order to carry out the customized order and to carry out a relevant transaction directly from our offices by selecting the indication “Contact us”. For orders relating to this category of products, given that they will be tailored to your needs and choices and the products will be shaped based on your wishes and personal for you will not apply the terms provided herein, but the issues of completion, execution, payment and delivery of your order will be agreed upon on a case-by-case basis and in consultation with the company.
For products, which are marked with a price, it is possible to make your transaction directly through our online store. Specifically, by selecting the product you are interested in and the indication “Add to cart” it is registered as a candidate for purchase in your cart. You can add additional products to your basket by selecting the “Continue shopping” indicator while by selecting the “Show basket” indicator, you can check the products you have selected by type, quantity and price, while for your convenience the total purchase cost of the products you have selected is also displayed. If you do not wish to purchase a specific product from the already selected ones, select the indication “x” next to it. Then, by selecting “Renew” you can view your final order before proceeding with your purchase by selecting “Complete Order”.

6.4 Purchase of products:
You will then need to select the payment method for your order. Our online store provides various payment methods for your convenience. In particular:

Α. Payment by Credit Card:
You can make your purchases in our online store using your credit, debit or prepaid card. The advanced transaction system of our store accepts all credit cards Visa, Mastercard, American Express, Diners. For the realization of your transactions all the necessary security measures are taken and all transactions are covered by the 3D Secure system (Verified-by-Visa & MasterCard SecureCode). In fact, for further security of transactions, the company does not automatically store the registered credit card details of the credit card used for the purchase for future use, so the user/member must re-enter the details every time the purchase is not completed for any reason or wishes to proceed to a new one at a later time. By entering the required credit card details, the user/member expressly declares that he/she is the legal holder and has the legal right to use the credit card and therefore the company bears no responsibility in case of illegal use of credit cards. Credit card transactions will be processed through the company’s online store, exclusively using the services of the Internet Payment Processing provider with which the company is contracted and therefore the company is not responsible for the realization or non-debiting or blocking of credit card amounts in case of fault of the Internet Payment Processing provider or the Internet Service Provider (ISP).
It is expressly stated that in case of theft, loss or unknowingly use of your credit card by a third party, there is no civil or criminal liability on the part of the company for transactions that will take place through our website. For your protection, however, and to avoid similar incidents, if you choose to pay by credit card you must be present when you receive your order with your credit card and your identity card. In this case (i.e. payment by credit card), the receipt of the order by a third party is not allowed. If the order is placed on behalf of a company then the credit card you use must be a corporate card. That is, it must be issued in the data of the respective company. Also, the authorized holder must be present at the time of delivery with his/her credit card and ID.
Otherwise for purchases with your credit card follow the instructions on our online store. You will be asked to fill in the order form, your details and your credit card number and expiry date. If the option to pay in instalments is provided, you will be given a relevant choice, while at the same time you will be informed about the interest-free or non-interest-free instalments, the maximum number of instalments you can choose, the amount of each instalment and the total amount of the charge.

Β. Cash on delivery – shipment by courier (cash on delivery):
Our online store offers the possibility of delivery of the order at your place with simultaneous payment to the person authorized by our company. This option is available for all regions of Greece. The charge for this service is 2€ / parcel, in addition to the shipping cost.
We inform you that, according to the current tax provisions, from 09.02.2011 documents of a value of over 1.500€ to individuals (Retail Receipt) should be paid ONLY in the following ways:
– Deposit/transfer to a bank account
– Charge to credit or debit card

and documents of a value of over 500€ to professionals/businesses (Sales Invoice) from 01.01.2014 should be paid ONLY in the following ways:
– Deposit/transfer to a bank account

Γ. Deposit in a bank account:
You have the option to discount your order by depositing it in an account of any of the banks cooperating with our company:

-Alpha Bank: GR3301408585850002002002019019 (Beneficiary name: PAPATERPOU ANASTASIA)

The deposit must be made with the name of the recipient of the order or the order number within two (2) working days of the order. If the above deadline passes and no deposit has been made, the products are no longer reserved for you and your order is cancelled.
After making the deposit, send a copy of the bank payment order to the company’s email.
The order will start to be prepared by us as soon as the deposit is confirmed.
Upon receipt of the relevant copy of the bank payment order and within five (5) to fifteen (15) working days (depending on the volume of the order), we will send you your order.

Δ. Cash on delivery – collection from our premises:
If you choose as a way of carrying out your transaction the collection from our company’s laboratory, the products of your choice will be reserved in your name and available upon consultation with our company. The products will be picked up by you during the opening hours of our business (09:00-15:00) and will be paid at the cashier’s desk, in the way you choose (cash, credit card, etc.).

Ε. Payment via PayPal:
The world’s safest way to make payments online. You can make your transaction via PayPal. The existence or creation of a PayPal account is required.
In this case there is an extra charge of 3euros/order.

6.5 . Shipping costs and delivery time:
Shipping costs are borne by the customer / buyer. The calculation of shipping costs is done automatically, depending on the weight, quantity, value of the products and is displayed under the value of the products before the purchase process is completed. In some cases and always after consultation with our customer service department, our company will provide free of charge the shipping cost of the purchased products, depending on the type of order.
The delivery time of the products will be as follows:
For mainland Greece within two (2) working days from the completion of the order.
For Insular Greece and inaccessible areas within two (2) to four (4) working days from the completion of the order.
For Cyprus within five (5) working days from the completion of the order.
Deliveries from our company to our partner transport companies – courier will take place during working days (Monday to Friday except holidays) from 09:00 to 17:00.
In the event that you wish to receive your order earlier than the above times or with a transport company of your choice, we can send it to you at an additional or exclusive charge, after consultation with our customer service department.
It goes without saying that in the case of a special-mass order all the above will be determined after consultation with our company.
The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure which may affect the transport times.

6.6. Order completion:
Following the necessary acceptance of the terms and conditions of use of this website, which is necessary for the completion of your order, your order is registered, a confirmation message appears confirming the successful completion of the process and an informative e-mail is sent to you, indicating: date and order status, purchased products by type, quantity, cost, shipping and packaging costs, etc.
Also, the tracking number is sent to you, if the order is sent by courier.

6.7 Receipt of the order:
The receipt is made by the person named in the order, as the recipient, by showing his/her identity card or passport or by a legally authorized person. In case of purchase by credit card, the receipt will be carried out with the simultaneous presentation by the legal person (in addition to the above) and the credit card with which the transaction was carried out.

7. Right of withdrawal/return/replacement of products
You have the right to return the products you purchased through our website or request their replacement: a) in cases in which, with proven fault of your company, products were delivered different from those you ordered, b) in all cases in which there was a defect in the product or missing agreed property of the product as provided for in articles 534 et seq. c) in the event that you wish to withdraw from the purchase, within fourteen (14) days of receipt of the product. In this case, you must notify us within the aforementioned period of time of your intention to withdraw from the purchase by means of a simple written declaration sent to the following e-mail address: [email protected] or by completing and sending to our company in the same way the withdrawal form listed in Section B of the annexed and integral part of Law 2251/1994 (Withdrawal Form).
In cases (a) and (b) of the above paragraph, the relevant return/replacement costs will be borne by the company, while the refund of the purchase price, either through cancellation of a credit card transaction or through a cash refund, will be made with the diligence, costs and at the suggestion of the company, provided that the products have previously been received intact and have been checked by the latter. In any other case, the relevant replacement/return/replacement costs of the products will be borne by the buyer/customer, while any refund of the purchase price, either through a credit card transaction cancellation or cash refund, will take place with the diligence and at the suggestion of the company.
In any case, our company is only liable for compensation in case of lack of agreed quality or existence of a defect if it is caused by its own fault, in which case it is not liable for slight negligence.
For the application of the provisions of the above paragraphs, the product to be replaced/returned/replaced should: a) be accompanied by the original proof of purchase, b) not have been used and be in the condition received by the customer, complete and without damage, the packaging is the one that normally accompanies the product and is in perfect condition, along with all the documents that accompanied the product (e.g., DAT, Retailer’s receipt, instructions for use, etc.). Prior to any return it is recommended to consult with the customer service department of our website.
It is expressly emphasized that the company’s products that will be manufactured to order, based on your own preferences, product compositions, special dimensions beyond the standard of the company, are unique and therefore no returns of products or money.

8. Obligations of members/users:
Members/users of our website have an obligation not to use the website to send, post or transmit any illegal message. Members/users are solely responsible for maintaining the secrecy of their username and password of their account. Furthermore, they are solely responsible for the careful use of their account, the formal withdrawal from the account at the end of each financial year and each transaction carried out from their account. Members/users must carefully check the information provided and the suitability of the products they wish to order before completing the transaction. Members/users are committed to strictly follow the legislation concerning the transmission of data from Greece and Europe to third countries.

9. Discounts and offers for purchases through our online store:
As part of our policy and in order to better serve you, we will periodically offer discounts on selected products and services, exclusively for members/users of our website and for purchases made through our online store. For this reason and if you wish, we will send you relevant informative e-mails (Newsletters) so that you can benefit from our offers easily and simply.

10. Informative e-mails (Newsletters):
If you choose to do so and for as long as you wish, our company will send you informative e-mails (Newsletters) about our products, services and offers. In case you do not wish to receive the above mentioned Newsletters in the future, you can send a request to our company’s e-mail address ([email protected]).
With regard to the informative e-mails concerning the execution and processing/completion of your purchase, you cannot choose to stop sending them, as the latter is a prerequisite for the correct execution of your order. Instead, we urge you to diligently ensure that they come to your attention immediately and that you retain their content until the completion of your transaction. Therefore, in case you do not receive an e-mail about the progress of your order, please contact our customer service department directly so that we can take care of it.

11. Applicable law:
For any dispute arising from the use of the services of our e-shop or for any other reason between the user/member and the company, Greek law is applicable. In the event that a dispute arises regarding these terms of use between a user and the company, the former is obliged, before initiating any legal action, to contact the company within fifteen (15) days of the occurrence of the relevant events. Failure to comply with this condition constitutes a breach of an essential contractual term concluded between the user and the undertaking. The original text of these terms of use and operating regulations is the original text in the Greek language. An official English translation is also provided on the website. In case of discrepancies, the Greek translation version is followed. For any information, questions, complaints, please use the “Contact us” option.